How do I place an order?
From our website (glassbookshop.com), simply click on the “Order Books” button at the bottom of our homepage. This will direct you to our Bookmanager store, which is a completely secure web store that is hosted by Bookmanager, the same people who run our in-store system. You can browse the titles that are in stock or search for any other title. Remember that “special order” titles will take extra time to arrive, but we can still bring them in for you! Physical gift cards will be mailed out each week.
Do I need to set up a new account when I place an order if I already set one up in store?
Yes, you will need to set up a new account for your first order. Once you place your first order, we’ll merge this account with your existing one to ensure you maintain all of your points and continue to accrue them.
Where is the “free delivery” option at checkout?
Sadly there isn’t one! Just select “shipping” and we’ll be able to tell from your address whether you qualify for free shipping. Please note: your receipt will say that shipping charges will be applied later; ignore that part. Unless you’re requesting shipping outside of Edmonton, St. Albert, or Sherwood Park, there will be no shipping charges added.
How do I pay?
You will be prompted to input your credit card information at check-out, which we will then use to process the payment. Please note that we cannot accept Visa debit cards.
Can I use a gift card?
Yes. Please indicate in the instructions section during checkout that you’d like to use a gift card and include the gift card number on the back of the card. We’ll apply that to your purchase when processing the payment and update you with the updated total of your order.
Can I redeem points?
If you have enough points to make a redemption and would like to do so, please leave a note in the instructions section during checkout. We’ll make sure to redeem your points and will update you on the new amount being charged to your credit card.
Can I add something to an order I’ve already placed?
If you go ahead and place a second order for that other item or two you found, we can combine them ourselves for you.
Where and when do you deliver?
We deliver across Edmonton, Sherwood Park, and St. Albert, on Mondays, Wednesdays, and Fridays. We will contact you before delivery to ask for any specific delivery instructions. We also ship across Canada.
That depends on the size and weight of your order and where we’re shipping it. We currently ship across Canada. We’ll calculate the shipping costs when we receive your order and contact you with your updated order total. Typically, shipping costs between $10 and $20. Shipping for orders over $150 is free.
I placed an order and did not receive a confirmation.
Please check your junk mail folder. If it’s not there, send us an email at firstname.lastname@example.org and we’ll investigate for you.
How long will it take for my delivery to arrive?
For in-stock orders and gift cards:
For delivery on Monday, order by 12:00 pm on Sunday.
For delivery on Friday, order by 12:00 pm on Thursday.
For special orders:
These orders must first be delivered to us from the publisher/distributor, timelines for which can vary. We’ll get in touch with you to provide a rough estimate when you place your order and again when the books arrive so we can arrange delivery.
If the book you ordered is in stock already, or if you ordered a physical gift card to be delivered, we’ll send it out on our next delivery day. If it’s a special order, we’ll be in touch letting you know a rough estimate as to when it’ll arrive in store, and again when it arrives so we can update you on its shipping time.
Do you do contactless delivery?
Yes. Our delivery drivers will text or call you when they arrive and will follow the provided delivery instructions.
Do you accept returns?
Yes, you can return a book in new condition with proof of purchase up to 14 days after the purchase date. You will receive store credit for your return.
What is the best way to reach you about an order?
By email at email@example.com.